This policy covers Premium Membership payments and TierLinQ event tickets.
Premium Membership
Monthly Premium ($39/month)
- You may cancel at any time. Cancellation takes effect at the end of your current billing period, and your Premium benefits continue until then.
- We do not refund the current month or any past months.
- First-time monthly subscribers are covered by a 7-day money-back guarantee: cancel within 7 days of your first payment for a full refund of that payment.
Annual Premium ($390/year)
- Full refund if you cancel within 30 days of purchase.
- After 30 days, annual payments are non-refundable, including on a prorated basis. Your Premium benefits continue until the end of the paid year.
Founding Member free Premium
- Founding Members receive Premium free of charge. No payment is collected, so no refund applies.
Duplicate or erroneous charges
- Duplicate charges, or charges made in error (for example, a business that should not have been billed), are refunded in full. Contact us and we will correct it.
Suspension or removal by TierLinQ
- If TierLinQ suspends or removes a Premium listing, we refund the unused portion of the current billing period (monthly) or billing year (annual).
How to request a refund
- Email support@tierlinq.com from your account email and include your Business ID.
- Approved refunds are issued to the original payment method within 10 business days.
- If you have a billing concern, please contact us first — initiating a chargeback with your bank before contacting us may delay resolution.
Event tickets
Applies once paid TierLinQ event ticketing is available. Free events involve no payment, so no refund applies.
If you can't attend
- Tickets are non-refundable but transferable: you may give or sell your ticket to someone else. Transfers must be completed no later than 48 hours before the event.
- No refunds for no-shows or partial attendance.
If TierLinQ cancels the event
- Automatic full refund of the ticket price to the original payment method. No action required on your part.
- Refunds are issued within 10 business days of the cancellation announcement. (Banks may take additional days to post.)
If the event is rescheduled
- Your ticket is valid for the new date.
- If you cannot attend the new date, you may request a refund within 14 days of the reschedule announcement.
If a partner organizer cancels
- Events listed on TierLinQ but organized by a partner are subject to that organizer's refund policy, shown on the event page.
- TierLinQ requires partner organizers to refund ticket holders in full when the organizer cancels the event.
Exceptions
- Service and processing fees are non-refundable.
- TierLinQ is not liable for travel, accommodation, or other personal arrangements made around an event.
- Refunds are issued only to the original payment method. If you paid by a method that cannot receive refunds, contact support@tierlinq.com to arrange an alternative.